Ordering & Customization
Ketubah Options:
We offer two options for Ketubahs: Custom and Pre-existing Designs.
How do I order a Ketubah?
To order a Ketubah, choose from a pre-existing design or a fully custom commission.
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Pre-existing Designs: The pre-existing design print Ketubahs are processed within 6 weeks from the time we receive your finalized text. Once your order is placed, we will send you an email with a form to fill out your Ketubah details. You have the option to provide your own text (English and Hebrew) or choose from pre-selected texts that we will provide in the follow-up email after the order is placed. You will then receive a proof of your ketubah to review and proofread prior to printing.
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Fully Custom Ketubahs: For fully custom Ketubahs, you will work with Rachel directly to discuss your ideas and vision. Rachel will create a draft sketch, and once you approve it, she will create the fully custom Ketubah of your dreams. Custom Ketubah production takes approximately 12 weeks from the order being placed.
What materials are used for Ketubahs?
All Ketubahs are fine art giclee printed on Hahnemuhle German Etching paper using archival ink.
What sizes are available for Ketubahs?
16x16 inches 20x20 inches
How do I provide my custom Ketubah text?
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Once your order is placed, we will send you an email with a form to fill out your Ketubah details. You have the option to provide your own text (English and Hebrew) or choose from pre-selected texts that we will provide in the follow-up email after the order is placed.
What happens after I submit my text? (Proof & Approval Process)
Once we receive your completed text form, here is what to expect:
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Draft proof sent to you — We will send a digital proof of your Ketubah text layout to the email address on file. Please allow approximately [7-10 business days] after we receive your finalized text for your proof to arrive.
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Review your proof carefully — Read every word, name, date, and spelling in both the English and Hebrew text. This is your opportunity to catch any errors before production begins.
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Submit any changes — If you would like corrections or edits, reply to the proof email with your requested changes. We will revise and send an updated proof for your review.
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Approve your proof — Once you are satisfied with the text, reply with your written approval. Your approval confirms that the text is correct and authorizes us to proceed with production. Production will not begin until written approval is received.
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Production begins — After approval, your Ketubah enters the final production queue and prepares for shipping.
Who is responsible for confirming the final text?
The couple is responsible for reviewing and approving all text before production begins. Mazel Mazel Designs is not liable for errors in text that was approved by the customer. Please review your proof thoroughly before submitting your final approval.
Should I have my officiant or rabbi review the Ketubah text?
If your ceremony includes a religious or civil officiant, we strongly recommend sharing the proof with your officiant or rabbi before submitting your approval — especially for Hebrew or Aramaic text, legal witnesses, or denominational-specific language. Requirements can vary by movement (Orthodox, Conservative, Reform, etc.) or jurisdiction. We are happy to accommodate edits based on your officiant's guidance during the revision stage.
What is the deadline for approving my proof?
To keep your Ketubah on schedule, please approve your proof within [X days] of receiving it. If we do not hear back within that window, we may follow up to confirm your timeline. (Please confirm your preferred approval deadline.)
Are rush orders available for Ketubahs?
Yes! Rush orders are available for select Ketubahs if your wedding is within 4 weeks. Additional fees may apply.
Shipping & Processing
How long does it take to receive my order?
Processing and shipping times vary depending on the product:
- Pre-existing design Ketubahs: Processed within 6 weeks from the time we receive your finalized text. Shipping takes 5-7 business days.
- Custom Ketubahs: Production takes approximately 12 weeks from the order being placed. Shipping takes 5-7 business days.
- Print Ketubahs: Ships within 5-7 business days.
- Baby Name Art: Production takes 2 weeks, followed by 5-7 business days for shipping.
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House Portraits:
- Black & White: Estimated 2-3 weeks for production before shipping.
- Colored Portraits: Estimated 4 weeks for production before shipping.
Do you offer international shipping?
International shipping may be available upon request. Please email us at info@mazelmazeldesigns.com before placing your order.
How will I know when my order has shipped?
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates.
Returns, Cancellations & Refunds
Can I cancel my order?
Custom orders (Ketubahs, House Portraits, Baby Name Art, Wedding Logos, Invitations) cannot be canceled once production has begun. If you need to modify or cancel an order, please contact us within 24 hours of purchase at info@mazelmazeldesigns.com.
Do you accept returns?
Since most of our products are custom-made, we do not accept returns or exchanges.
What if my order arrives damaged?
If your order arrives damaged, please email info@mazelmazeldesigns.com within 48 hours of delivery with photos of the damage. We will work with you to find a resolution.
What if I receive the wrong text on my Ketubah?
If there is an error in the text due to our mistake, contact us within 48 hours, and we will correct it at no additional cost.
Artwork & Custom Design
Do you offer house portraits?
Yes! We create custom house portraits in black & white ($300) or color ($500). These make meaningful keepsakes and housewarming gifts.
What if I want a custom design that is not listed on the website?
We love working on special commissions! If you have a unique request, email us at info@mazelmazeldesigns.com to discuss a custom project.
Stationery & Invitations
Do you create custom invitations?
Yes! We offer beautifully designed stationery and invitations to celebrate life's special moments. Work with us to create a bespoke design that reflects your vision.
Other Questions
How did Mazel Mazel Designs start?
Mazel Mazel Designs was founded by Rachel Machowsky, an artist with a background in visual arts and architecture. The business began when she created a custom abstract Ketubah for her own wedding during the COVID-19 pandemic. After friends and family requested personalized designs, Mazel Mazel Designs was born.
What makes your Ketubahs unique?
Unlike traditional Ketubahs, our designs range from nature-inspired themes to abstract art and Art Deco styles, ensuring that every couple finds a piece that truly reflects their love story.
How can I contact you?
For any additional questions, please email us at info@mazelmazeldesigns.com.
